Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
This privacy notice tells you how we, Structural & Surface Repair Ltd, will collect and use your personal data. We need to collect your data in order to provide you with services. The data we collect is either directly from you or from data you have provided to our clients who utilise our services on your behalf and could include your name, address, telephone number, email address, location and preferences and we could collect the data in a number of ways including by phone, cookies on a website, from your insurer or a company that provides us with sales leads.
We will use your information for the following reasons:
• Quoting for repairs
• Quoting for repairs on behalf of your insurer or contractor
• Management of repairs
• Management of repairs on behalf of your insurer or contractor
• Aftercare services
• Marketing purposes
In order for us to provide you with a service we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Structural & Surface Repair Ltd would contact you for additional consent.
We may pass your personal data on to third-party service providers contracted to Structural & Surface Repair Ltd in the course of dealing with you. These include IT service providers, lead generation companies, surveying companies, CRM hosting services, accounting software providers and franchisees carrying out surface repairs. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Structural & Surface Repair Ltd’ procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
Structural & Surface Repair Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Structural & Surface Repair Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Structural & Surface Repair Ltd at your request, can confirm what information we hold about you and how it is processed. If Structural & Surface Repair Ltd does hold personal data about you, you can request the following information:
Structural & Surface Repair Ltd accepts the following forms of ID when information on your personal data is requested:
A valid Passport or driving licence a single item or a birth certificate and utility bill (from the last 3 months) as two items.
Structural & Surface Repair Ltd-
Tel- 01923 779649 - 07973 197738